FAQ's

Once your order is completed, you will receive a tracking number.

If required with your shipment you will also receive a CBP form to fill out for seamless border crossing. This allows for smooth transit of your shipment and no additional fees. The form takes less than one minute to complete electronically.

Once your order arrives in your city, you will be contacted via telephone by the delivery company to set up a delivery appointment. This appointment can be set up for a day and time of your choosing.

All Plush + Oak orders are fully insured as a complimentary service to you. Once your order is complete you will receive an electronic document to sign to "activate" the insurance on your order.

No. All Plush + Oak products are UCSMA compliant and made in North America which means they have no tariff fees.

The shipping price at checkout is a one time fee that covers everything associated with getting your items from our facility to your door. There are no additional COD fees, duties, or delivery charges for any order, ever.

Once your order has left our warehouse, the timeframe for arrival is 7-10 days within North America.

Our standard LTL freight is considered curbside delivery. This means it is dropped off at the exterior of your door. If you wish you upgrade to white glove delivery, please contact us and we can quote this for you.

If there is any damage during transit of your order, please mark "DAMAGED" on the delivery slip and contact us via email info@plushandoak.com with photos of the damage on the box, and/or photos of damage on the product within 24 hours of receiving the shipment.

A claim will immediately be started and repair or replacement will be provided to ensure your product is perfect.

Please note: failure to start a claim within 24h of delivery will void the shipping insurance.

If you need assistance moving items inside, we highly recommend booking an hourly mover from Task Rabbit. Contractors charge $25-45 an hour. Since all Plush + Oak products come fully assembled, an hour hire is more than sufficient.

Yes. Plush + Oak has shipped our products all across the world. If you are outside of Canada/USA please email info@plushandoak.com and we will quote you for shipping to your location.

Please provide:
Order details and quantities
Full shipping address

All Plush + Oak items are made to order. As custom items, cancellations reflect what stage of production orders are in.

Cancellations

Within 48h - 100% refund
2-7 days - 50% refund
7+ days - no refunds allowed


Returns

We allow returns on accessories and stools and not on large furniture made-to-order items requiring freight shipping.

Items that do not require Freight Shipping can be returned within 30 days of delivery. The customer is responsible for return shipping fees and transit. Returns must be approved prior to return shipping.

Returns Address

Plush + Oak Returns
295 52467 range road 225
Sherwood Park, Alberta
t8A4S1

Items requiring freight shipping cannot be returned.

All orders over $9,999 USD ship free.

Yes. Plush + Oak has multiple ways to break up payments and upgrade easier.

Production Deposit Program: This program is a split payment program with 0% APR and no credit check required. Pay 50% of the product total and full shipping price today to begin production, and the remaining product balance once your order is manufactured, prior to shipping.

Klarna: Klarna Pay-In-4 program splits monthly payments over 4 months (0% APR).
Longer term financing is also available through Klarna for up to 60 months. Rates subject to credit approval.

The lead times vary between product as each salon bed has different complexities and are made to order. The lead times are listed on each product page but the following will serve as a guide:

Edda/Brynn/Vera/Charlie - standard orders are 6-8 weeks, and rush orders are 3-4 weeks.
Oxford Electrics - standard orders are 10-12 weeks, and rush orders are 5-6 weeks.

Transit time is 7-10 days once it has left our warehouse.

Yes. Plush + Oak offers 10% all bundles of 3 or more items. These items may be mixed and matched between salon beds, accessories, stools etc.

For orders of 6 or more salon beds, please contact us for best pricing.

Yes. Plush + Oak is proud of design and manufacture unique furniture pieces unlike anything else in the industry. Our designs are patented in Canada, USA, Mexico, Europe, UK which means they are protected from duplication and knock-offs. Our products are only sold through this website.

Yes! Our showroom is located just outside of Edmonton, Alberta, Canada. If you wish to visit, please contact us and our concierge will assist in arranging your visit. Visitors who place an order of $9,999 or more after visiting will receive an additional $500 off to reimburse a portion of travel expenses.

Alternatively, if you would like to see Plush + Oak in person in your area we have hundreds of "showroom partners" which are customers who have committed to helping us tour others around our products. To find a salon in your area with the model you are interested in viewing, please email info@plushandoak.com and we will connect you with your nearest showroom partner.

Plush + Oak has two manufacturing teams in Canada and the USA. Each piece is made from 100% North American materials, from scratch, and crafted by skilled tradesmen and women by hand (not machine made, or mass produced). The only exception to this is our metal and electric components which are sourced globally.

Yes. Plush + Oak includes a 24-month warranty on all static beds which includes coverage on manufacturing defects including: frame, suspension systems, stitching and seams. This warranty does not cover incidentals such as stains, spills, or tears.

Electric beds come with a 12 month warranty on: motors and frame, stitching and seams. Extended 2-year and 3 year extended warranty programs are available for upgrade purchase on electric beds.

We occasionally have ready to ship items or floor models available although 98% of our business is custom made-to-order pieces. Email us to find out any in-stock availability.